General Terms and Conditions

Article 1: Preamble
These conditions of sale are concluded by the company DDP with capital of €3,000, registered in the Bordeaux trade and companies register under number Siret 91838128600015, APE code 4642Z hereinafter referred to as “DDP” and on the other hand, by any natural or legal person wishing to make a purchase, hereinafter referred to as “the buyer”. You can contact us by mail at the address: DDP 46-48 Rue Ferdinand Buisson 33130 Bègles

Article 2: Purpose
The purpose of these general conditions of sale is to govern the rights and obligations of the company “DDP” in the context of the sale of any product sold by said company. In the absence of a contract concluded between the company “DDP” and the customer, or general or specific purchasing conditions expressly accepted by the customer, sales made are subject to the general conditions of sale described below. Consequently, all our products and services provided by the company "DDP" imply the customer's unreserved acceptance of these general conditions of sale, with the exclusion of any catalog, prospectus or other advertising document which only has 'an indicative value. The company “DDP” reserves the right to modify and update, without notice, these general conditions and all elements, products or services.

Article 3: Characteristics of the goods and services offered
The products and services offered are those which appear in the catalog published on the “DDP” websites or other catalogs of manufacturers or distributors. These products and services are offered while stocks last depending on the availability of the chosen product from our manufacturer or distributor. The company “DDP” reserves the right to replace it with a product of comparable quality from another manufacturer or distributor. The photographs in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, particularly with regard to the colors.

Article 4: Payment and payment conditions
1- Price The price of the products and services offered is expressed in Euros. The prices are mentioned inclusive of VAT with the VAT rate in force on the day the order is placed. Any change in the legal VAT rate will be automatically reflected in the price of products and services, on the date stipulated by the implementing decree. 2- Payment The customer can pay for his orders by credit card or by a regulated online payment system such as “Paypal”. The company “DDP” reserves the right to refuse or cancel any order from a customer, particularly in the event of insolvency of said customer or in the event of failure to pay for the order concerned or a previous delivery. or a dispute relating to the payment of a previous order. The company “DDP” reserves the right to limit the available payment methods based on the value of the order, destination or other objective criteria.

Article 5: Discounts, Sales, promotional codes
Products and services are invoiced at the price conditions in effect at the time of the order.

Article 9: Order
The information indicated by the customer when entering information relating to his order binds him. The company “DDP” cannot be held responsible for errors made by the customer in the wording of the contact details of the recipient of the order (delivery address, billing address in particular) and for delivery delays or the impossibility of delivering the products. ordered that these errors could cause.

Article 10: Delivery
Delivery will be made either by making the goods available to the customer, or by delivery to the place indicated by the buyer. This delivery will be made by a private delivery company. Delivery times vary from one day to 4 working days after the customer's order. Delivery times may vary in the event of delivery difficulties, out of stock, or vacancy periods. Consequently, any delay in delivery of the products will not give rise to the buyer's claim for damages or cancellation of the order. The risk of transport is borne by the customer. In the event of missing or damaged goods during transport, the buyer must make the necessary reservations with the carrier. These reservations must also be confirmed within five (5) days by registered mail with acknowledgment of receipt. No complaints will be accepted if reservations have not been made with the carrier.

Article 12: Return of goods and withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to provide reasons or pay a penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days at most following communication of the withdrawal decision following notification to the Seller of the Customer's withdrawal decision.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice.

Damaged, soiled or incomplete Products will not be returned.

The right of withdrawal can be exercised by email, to Retour@ddp.fr, in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, unambiguous, expressing the will to retract.

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are refunded; return costs remaining the responsibility of the Customer.

The refund will be made within 14 days from notification to the Seller of the withdrawal decision.

Article 13: Force majeure
In the event of the occurrence of a force majeure event, fortuitous event or external cause in particular due to fires, floods, total or partial strikes, business closures, obstruction of travel, willful damage, theft, changes in regulations , impossibility of being supplied with raw materials, disruptions in energy supply, malfunction or interruptions of electrical or telecommunications networks... “DDP” will be released automatically and without compensation from its delivery obligation and from the date of date of occurrence of the events and undertakes to notify the Customer as soon as possible. In this regard, “DDP” will inform the Client as soon as possible by any means of the force majeure event making it impossible to fulfill its obligations. “DDP” cannot be held responsible for damage, temporary or permanent, caused to the Client's computer system nor for any losses or damage which may be suffered in particular following access to or navigation on the Site. Data transmission via the Internet may result in errors and/or the site not always being available. Consequently, “DDP” cannot be held responsible for the availability and interruption of the online service.

Article 16: Competent jurisdiction
Any dispute regarding the interpretation and execution of these General Terms and Conditions is subject to French law. Failing an amicable resolution, the dispute will be brought before the Bordeaux Commercial Court.